Privacy Policy

1. Information We Collect

When you contact us, book services, or fill out enquiry forms, we may collect personal information such as your name, email address, phone number, pet details, and message contents. We also collect email addresses when you voluntarily subscribe to our newsletter.

2. How We Use Your Information

We use the information we collect to:

• Respond to your general enquiries and support requests
• Process and book grooming, daycare, and boarding services
• Send newsletter updates and promotions (if you subscribed)
• Improve our website content, usability, and customer experience

3. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted partners who assist us in operating our website or serving you, as long as they agree to keep this information confidential.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help analyze web traffic or remember your preferences. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or request its deletion. If you wish to unsubscribe from our marketing emails or newsletters, you can do so by clicking the unsubscribe link or contacting us directly.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically to stay informed about how we protect your information.